Returns & Exchanges
Not satisfied with your purchase? We make returns easy and hassle-free.
Our Return Promise
We're committed to your satisfaction with every handcrafted purchase.
30-Day Return Window
You have 30 days from delivery to initiate a return for most items.
Custom and personalized items may have different policies.
Quality Guarantee
All our handcrafted items come with our quality assurance guarantee.
We stand behind the craftsmanship and materials used.
Easy Returns Process
Simple online return requests with prepaid return shipping labels.
Most returns are processed within 5-7 business days.
Return Eligibility
Check if your item qualifies for return or exchange.
Eligible for Return
- Items in original condition and packaging
- Items with all original tags and labels attached
- Items that are unused and unwashed
- Items purchased within the last 30 days
- Items that arrived damaged or defective
Not Eligible for Return
- Custom or personalized items
- Items damaged due to misuse or normal wear
- Items missing original packaging or tags
- Items purchased during sale or clearance
- Perishable or consumable items
How to Return an Item
Follow these simple steps to return your purchase.
Initiate Return
Contact our support team or start a return request through your order dashboard.
Package Item
Carefully package the item in its original packaging with all accessories.
Ship Back
Use the prepaid return label we provide for free return shipping.
Refund Processed
Once received and inspected, your refund will be processed within 3-5 business days.
Important Notice
Custom and personalized items cannot be returned unless they arrive damaged or defective. For all returns, please ensure items are in their original condition with all tags and packaging intact. Contact our support team at support@mridang.co.in to initiate your return.
Frequently Asked Questions
Find answers to common return and exchange questions.
How long do I have to return an item?
You have 30 days from the date of delivery to initiate a return. For defective items, please contact us immediately.
Will I get a full refund?
Yes, eligible returns receive a full refund to your original payment method. Shipping charges are not refundable unless the item was defective.
What if my item arrives damaged?
Please take photos of the damaged item and packaging, then contact us within 48 hours of delivery. We'll arrange a replacement or full refund.
Can I exchange an item for a different size/color?
Exchanges are treated as returns followed by a new purchase. Contact us to discuss your options.
Do I have to pay for return shipping?
No, we provide prepaid return shipping labels for all approved returns. Simply print the label and drop off at any shipping location.
Need Help with a Return?
Our customer support team is here to assist you with your return or exchange.