Privacy Policy

Last Updated: October 26, 2023

Your privacy is critically important to us. This Privacy Policy describes how Charaverse.tech ("we," "us," or "our") collects, uses, and discloses information from you when you use our website, charaverse.tech (the "Service").

1. Information We Collect

1.1. Personal Information You Provide

When you register for an account, purchase characters, or contact us, you may provide us with personal information, including:

• Contact Information: Name, email address, phone number.
• Account Credentials: Username and password.
• Payment Information: While we do not directly store your full payment card details, we collect information necessary to process transactions (e.g., transaction ID, amount, and limited masked card details if provided by payment gateway). This information is primarily handled by our third-party payment processor, Cashfree.
• Communication Content: Records of your communications with us, including support tickets and emails.

1.2. Information We Collect Automatically

When you use the Service, we may automatically collect certain information about your device and usage:

• Usage Data: Information about your interactions with the Service, such as the characters you chat with, the duration of your chats, and features used.
• Device Information: IP address, browser type, operating system, unique device identifiers.
• Log Data: Server logs that may include your IP address, access times, pages viewed, and the referring URL.

1.3. Information Related to AI Interactions

To improve our AI characters and services, we collect and store the content of your conversations with our AI characters. This data is used for:

• Improving AI model performance and character responses.
• Debugging and troubleshooting.
• Ensuring compliance with our Terms of Service.

We implement measures to protect your privacy when using this data, such as aggregation and anonymization where feasible.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain the Service: To create and manage your account, process transactions, and enable your access to characters and features.
• To Improve and Personalize the Service: To understand how you use the Service, develop new features, enhance AI performance, and customize your experience.
• To Communicate with You: To send you service-related notifications, updates, security alerts, and support messages.
• For Security and Fraud Prevention: To protect our Service and users from fraudulent or unlawful activities.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Service Providers: We use third-party vendors and service providers (e.g., payment processors like Cashfree, cloud hosting providers, analytics providers) to perform functions on our behalf. These providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
• For Legal Reasons: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• To Enforce Terms: To enforce our Terms of Service and other agreements.
• With Your Consent: We may share your information with your consent or at your direction.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate personal data.
• Erasure: Request deletion of your personal data.
• Objection: Object to our processing of your personal data.
• Restriction: Request restriction of processing your personal data.
• Data Portability: Request transfer of your personal data to another organization.
• Withdraw Consent: Withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the information below.

6. Third-Party Links

Our Service may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [Your Support Email Address, e.g., support@charaverse.tech]
• By visiting this page on our website: [Link to your contact or support page]